Tuesday, February 07, 2012

Senior Banking

Many thanks to my friend Ken Blakie for sending me the following:


Shown below, is an actual letter that was sent to a bank by an 86 year old woman.
The bank manager thought it amusing enough to have it published in the New York Times. 

Dear Sir: 
I am writing to thank you for bouncing my check with which I endeavored to pay my 
plumber last month. 
By my calculations, three nanoseconds must have elapsed between his presenting 
the check and the arrival in my account of the funds needed to honor it.. 
I refer, of course, to the automatic monthly deposit of my entire pension, an arrangement 
which, I admit, has been in place for only eight years. 
You are to be commended for seizing that brief window of opportunity, and also for 
debiting my account $30 by way of penalty for the inconvenience caused to your bank. 
My thankfulness springs from the manner in which this incident has caused me to 
rethink my errant financial ways. I noticed that whereas I personally answer your 
telephone calls and letters, --- when I try to contact you I am confronted by the 
impersonal, overcharging, pre-recorded, faceless entity which your bank has become. 
From now on, I, like you, choose only to deal with a flesh-and-blood person. 
My mortgage and loan repayments will therefore and hereafter no longer be automatic, 
but will arrive at your bank, by check, addressed personally and confidentially to an 
employee at your bank whom you must nominate. 
Be aware that it is an OFFENSE under the Postal Act for any other person to open such 
an envelope. 
Please find attached an Application Contact which I require your chosen employee to 
complete. 
I am sorry it runs to eight pages, but in order that I know as much about him or her as 
your bank knows about me; there is no alternative. 
Please note that all copies of his or her medical history must be countersigned by a 
Notary Public, and the mandatory details of his/her financial situation (income, debts, 
assets and liabilities) must be accompanied by documented proof. 
In due course, at MY convenience, I will issue your employee with a PIN number which 
he/she must quote in dealings with me. 
I regret that it cannot be shorter than 28 digits but, again, I have modeled it on the 
number of button presses required of me to access my account balance on your phone 
bank service. 
As they say, imitation is the sincerest form of flattery. 
Let me level the playing field even further. 
When you call me, press buttons as follows: 
IMMEDIATELY AFTER DIALLING, PRESS THE STAR (*) BUTTON FOR ENGLISH 
#1. To make an appointment to see me 
#2. To query a missing payment. 
#3. To transfer the call to my living room in case I am there. 
#4 To transfer the call to my bedroom in case I am sleeping. 
#5. To transfer the call to my toilet in case I am attending to nature. 
#6. To transfer the call to my mobile phone if I am not at home. 
#7. To leave a message on my computer, a password to access my computer is required. 
Password will be communicated to you at a later date to that Authorized Contact 
mentioned earlier. 
#8. To return to the main menu and to listen to options 1 through 7. 
#9. To make a general complaint or inquiry.
The contact will then be put on hold, pending the attention of my automated answering
 
service. 
#10. This is a second reminder to press* for English. 
While this may, on occasion, involve a lengthy wait, uplifting music will play for the 
duration of the call. 
Regrettably, but again following your example, I must also levy an establishment fee 
to cover the setting up of this new arrangement. 
May I wish you a happy, if ever so slightly less prosperous New Year? 
Your Humble Client 
And remember: Don't make old People mad. We don't like being old in the first place, 
so it doesn't take much to piss us off.

2 comments:

  1. EastAnglian2:37 pm

    That is just so brilliant and I think could be used by oldies such as this writer in many situations. I had in fact seen it before but couldn't remember where.

    Haven't you gone yet? OUR airports are open, ner ner ner !!

    ReplyDelete
    Replies
    1. Yes, I have gone. Incidentally, that's a phrase that one can write but not say.

      Delete

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